Frequently asked questions
What are grading systems? How does it affect what I buy?
Ontaria Mobile use grading systems to determine the class of the phone, and we split them into three cateogries, A, B and C. A is excellent condition, B is good condition and C is average condition. You can check our grading page for more information. We ask you to bear in mind what grade you are looking to purchase and also ask polietly that you expect the phone to be in the condition you bought. For example, if you purchased a grade C phone, you may possibly ecpect scratches to the casing or screen.
How do I leave feedback?
Please feel free to send us an email with your experience, whatever that may be, although we hope it is positive. You may be sent an email after one of your purchases, giving you the opportunity to answer some questions. You don't have to, but we appreciate any feedback, to help us improve.
What if I want to change my order?
How do I contact Ontaria Mobile for support?
There are three email addresses which are used at Ontaria Mobile.
How do I return my order?
We will do everything we can to satisfy our customers, so please do contact us before filling in the return form to see if we can assist you with any questions you may have.
What are the steps to place an order?
We have a really simple process into placing orders on our website! After you have decided which second-hand item you would like to purchase, add to your cart or hit 'buy now' and follow the simple on screen instructions.
What is a request? How do I make one?
We havve given you the opportunity for you to ask us for 'special requests'. These can be any electronic devices or accessories. Whilst we cannot guarantee that we will be able to secure your request, we can guarantee that we will do our absoloute best to find your request, including grade, type, colour, and storage option. We will never process your order without confirming everything with you first.
What does Ontaria Mobile sell?
Ontaira Mobile sells second hand electronical devices, such as phones and tablets, and they are all categorised into our grading system (more information can be found on the grading pages). Although second-hand, we make sure that the items we sell are of a high enough quality and pass our Ontaria Mobile tests to sell to you, our great customers.